Terms and Conditions

Terms and Conditions

  • Concerning the current COVID protocol, the travellers must carry a negative RT-PCR test report while entering some states/UTs. Please keep in mind the COVID guidelines of the state you're returning to and the approximate time to receive the report while booking the package. The duration to receive the report might vary as there is only one centre in Ladakh. Therefore, it is recommended that you keep this in mind while booking your return flight. For a hassle-free travel experience, we request you consult with your Travel Expert.
  • The hotel's standard check-in time is usually 11:00 pm, and check-out is 09:00 am. Early check-in or a late check-out is solely based on the hotel's discretion.
  • A maximum of 3 adults are allowed in one room. The third occupant shall be provided a mattress/rollaway bed.
  • The itinerary is fixed and cannot be modified. Transportation shall be provided as per the itinerary and will not be at disposal. For any paid activity which is non-operational due to any unforeseen reason, we will process a refund & the same should reach the guest within 30 days of processing the refund. Also, no refund will be processed for any complimentary activity that is not charged to Himalayan Shepherd & guests.
  • AC will not be functional anywhere in cool or hilly areas.
  • Entrance fees, parking and guide charges are not included in the packages.
  • Suppose your flights involve a combination of different airlines. In that case, you may have to collect your luggage on arrival at the connecting hub and register it again while checking in for the onward journey to your destination.
  • Booking rates are subject to change without prior notice.
  • Hotel rooms are subject to availability at the time of booking.
  • Pricing of the booking is based on the age of the passengers. Please make sure you enter the correct age of passengers at the time of booking. Passengers furnishing incorrect age details may incur a penalty when travelling.
  • In case of unavailability in the listed hotels, arrangements for an alternate accommodation will be made in a hotel of a similar standard.
  • In case your package needs to be cancelled due to any natural calamity, weather conditions etc. Himalayan Shepherd shall strive to give you the maximum possible refund subject to the agreement made with our trade partners/vendors.
  • Himalayan Shepherd reserves the right to modify the itinerary at any point due to reasons including but not limited to Force Majeure events, strikes, fairs, festivals, weather conditions, traffic problems, overbooking of hotels/flights, cancellation / re-routing of flights, closure of /entry restrictions at a place of a visit, etc. While we will do our best to make suitable alternate arrangements, we would not be held liable for any refunds/compensation claims arising out of this.
  • Certain hotels may ask for a security deposit during check-in, which is refundable at check-out subject to the hotel's policy.
  • The booking price does not include Expenses of personal nature, such as laundry, telephone calls, room service, alcoholic beverages, mini bar charges, tips, portage, camera fees etc.
  • Any other items not mentioned under Inclusions are not included in the booking cost.
  • The package price does not include special dinner or mandatory charges levied by the hotels, especially during New Year and Christmas or any special occasions. Himalayan Shepherd shall try to communicate the same while booking the package. However, Himalayan Shepherd may not have this information readily available all the time.
  • The cost of deviation and extension of the validity on your ticket are not included.
  • For queries regarding cancellations and refunds, please refer to our Cancellation Policy.
  • Disputes, if any, shall be subject to the exclusive jurisdiction of the courts in Leh, Ladakh.
  • At most hotels in Ladakh, a room heater (if required) is available on request and a direct payment basis.
  • Entrance fees for monuments, monasteries, etc., will have to be paid on tour on a direct payment basis unless included in the holiday services booked by you.
  • Nubra Valley and Pangong accommodation are primarily in tented camps with attached basic washrooms.
  • Prepaid connections do not work in Ladakh. Only post-paid works. (Jio and Airtel post-paid relatively works better)
  • Inner Line Permit is mandatory for people travelling in Ladakh.
  • All Indian tourists must carry valid photo IDs issued by any govt. Institution, for the inner line permits. Children accompanying their parents are required to have birth certificates. Non-submission of the above documents will result in denial of entry to the restricted areas in Ladakh.
  • All adventure activities are subject to weather conditions.
  • WiFi is available at a few hotels in Leh and Nubra. Pangong and other places like Tso Moriri or Kargil do not have WiFi facilities in hotels.
  • Most of the hotels in Leh do not have escalators installed at the premises.

IMPORTANT NOTE: -                                                                                                                          

•   Kindly note that names of hotels / Camps mentioned above only indicate that our rates have been based on usage of these hotels, and it is not to be construed that accommodation is confirmed at these hotels until and unless we convey such confirmation to you.  Suppose accommodation does not become available at any of the hotels mentioned above. In that case, we shall book alternate accommodation at a similar or next best available hotel and pass on the difference of rates (supplement/reduction whatever applicable) to you.

•  Our offer is based on the usage of base category rooms at the mentioned hotels (unless specified otherwise). If this category of rooms is not available, we shall try to confirm accommodation in the next available higher category of rooms. We shall advise supplementary cost involved while conveying the status.

•    We shall not be responsible for any change in the itinerary due to landslides, flight cancellations, weather conditions or any unforeseen circumstances.  The additional cost incurred will be in addition to the cost

•  During the month of October to April, most of the camps | guest houses | hotels won't be operational due to off-season in various locations of Ladakh like Nubra Valley | Pangong Lake | Tsomoriri | Tsokar | Sham Valley | Kargil | Zanskar region etc. (So, in that scenario best alternate accommodation will be provided with prior information to the guests at the time of booking)

MUST KNOW                                                                                                                                      

•  Protected area permits to citizens of the following countries must be obtained from the Ministry of Home Affairs / Ministry of External Affairs Govt. of India, New Delhi. The District Magistrate /Additional District Magistrate will not issue the Protected Area Permit without the prior approval of the above Ministries'. They are requested to obtain the

•Protected Area Permit / Inner Line permit from the Ministry of Home Affairs/ Ministry of External Affairs Govt. of India, New Delhi.

   Republic of China |2. Pakistan | 3. Myanmar | 4. Afghanistan & hose who Possess Official Diplomatic Passport.

Important Note:

•             Nowadays, every second Company Promotes Ladakh without having complete knowledge about the destination, and they might offer you a great deal too by mentioning we are giving similar hotel too. Kindly cross check the cost based on the same hotels which have been offered to you. We provide hotels in respective categories because our Standard Hotels are generally used as Deluxe Hotels & Deluxe Hotels as Super Deluxe & Super Deluxe Hotels are used as Luxury / Premium by other agents.

•             Still looking for something better or wish to customize the package as per your requirement of Hotels & Camps? Please do email us at ladakhinformation@gmail.com or call us on the following numbers! Also, note that we do not have any office in any other part of India (Some fake companies promote Ladakh by using our name, so please avoid the same – we won't be responsible for any fraud)  

•             If you have any queries or clarification, please feel free to contact us

Cancellation By You:

The lead name on the booking must give notice to cancel the tour in writing or mail at our office and we shall refund the tour cost after deduction cancellation charges as under.

In order to cover our expected loss from the cancellation of the booking there is set scale of charges which must be paid by you or any one traveling with you;

1). Before 30 days - 25% of the total tour cost.

2). 30 -15 days       - 50% of the total cost

3). 14 - 07 days      - 80% of the total cost

4). 06 - 03 days      - 90 % of the total cost

5). 03 - 0 days        - 100% of the total cost


Changes Made By Us Before Travel:
We reserve the rights to do any change in your Tour program due to unexpected conditions. If you do not want to accept a significant change, which we will tell you about before you depart, we will (if we are able to do so) offer you an alternative tour of equivalent or closely similar standard and price at no extra cost, or a less expensive tour, in which case we will refund the difference in price. If you do not wish to take the alternative we offer you, you can choose a different tour offered for sale by us and pay, or receive a refund of, any price difference. Or, if you prefer, you can cancel your tour and receive a full refund of deposits, which you have paid to us, except for any amendment charges of Rs 1500.00. 

Unless the change is as a result of circumstances such as fighting, disturbance, terrorist movement, natural tragedy, fire, bad weather conditions, we will pay you compensation as;

  • Before 12 days prior to the departure date, Deposits only.
  • Before 7 days prior to the departure date, 100% of the tour cost.
  • Before 4 days prior to the departure date, 100% of the tour cost + 1.25% of tour cost.
  • Before 2 days prior to the departure date, 100% of the tour cost + 3.50% of tour cost.


Circumstances Beyond Our Control: 
We cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility, if as a result of circumstances beyond our control, we have to change your tour after booking, or we, cannot supply your tour, as we had agreed, or you suffer any loss or damage of any description. When we refer to circumstances beyond our control, we mean any event that we could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, threat of war, airport closures, epidemic, natural or nuclear disaster, terrorist activity, civil unrest, industrial dispute, bad weather.

Your Responsibility:
We want all our customers to have an enjoyable, carefree holiday. But you must remember that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe your actions could upset, annoy or disturb other customers or our own staff, or put them in any risk or danger, or damage property or you are unfit to travel, we may end your tour and terminate your contract. You and your travelling party will be prevented from using your booked accommodation, transport, and any other Travel Arrangements forming part of your booking and we will not be liable for any refund, compensation or any other costs you have to pay. Alternatively at our discretion, you may be permitted to continue with your tour but may have additional terms of carriage imposed upon you.

In addition to the above and the effect your actions may have on others, you must particularly also bear in mind that you are responsible for your safety, and that you are responsible for the condition of the property you occupy. We are not responsible for any accidents which occur in or around irresponsible behavior  or for any accidents which occur anywhere on properties because of glass, china or the like which you have broken and/or have left in a way in which injury can result.

We expect that you will enjoy your holiday with us. We appreciate that you may well drink alcohol as part of your enjoyment. You must, however, do so responsibly and we will have no liability to you for any injury, loss or damage you suffer as a result of your judgment being impaired wholly or partly by alcohol.

We will hold you and the members of your travelling party jointly and individually liable for any damage to the accommodation, furniture, apparatus or other materials located within the accommodation, together with any legal costs we incur in pursuing a claim. It is your duty to report any breakages, defects or damage to an appropriate person immediately.

If your behavior or the behavior of any members of your travelling party causes any diverted we and/or the carrier will hold you and those members jointly and individually liable for all costs incurred as a result of that diversion. We cannot accept liability for the behavior of others in your accommodation, or for any facilities/services withdrawn as a result of their action.

If You Have A Complaint:
We aim to provide the best tour possible. However, if you are not satisfied please complain as soon as possible to the relevant person (for example, the accommodation management or transport supplier). If they cannot help, you must tell your tour Representative and we will do everything reasonably possible to sort the problem out. If you are still not satisfied, If you do not have the services of a Representative, you must contact us at the given Email ID or Phone Number. No complaints or refund requests for the same be entertained after the tour ends.